Refund & Returns Policy

Last Updated: 05/09/2026

At Viveka Home Made Products, we take great care in preparing, packing and delivering our homemade food products. Since our products include freshly prepared millet laddus, traditional sweets and dal powders, we follow a specific return and refund policy to maintain food safety and quality.

1. Returns

Due to the nature of our food products, we generally do not accept returns or exchanges once an order has been delivered.

However, if you receive a product that is damaged, incorrect, tampered with or defective, we will be happy to review the issue and provide an appropriate resolution.

2. Damaged or Incorrect Products

If your order arrives in any of the following conditions:

  • Product is damaged during delivery
  • Product received is different from what you ordered
  • Packaging is open, leaking or visibly tampered with
  • Product is missing from the order
  • Product has a quality issue attributable to the delivery or packing process

Please contact us within 24 hours of delivery.

For faster assistance, please provide:

  • Order number
  • Product name
  • Clear photographs/videos of the product and packaging
  • A brief description of the issue

Our team will review the request and, if the issue is verified, we may offer a replacement or refund, depending on the situation.

3. Refund Policy

Refunds will be considered only for eligible cases, such as:

  • Incorrect product delivered
  • Damaged product received
  • Product missing from the order
  • Verified product quality or packaging issue

Once your refund is approved, the applicable amount will be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer or payment service provider.

4. Non-Refundable Situations

Refunds or replacements may not be provided in cases such as:

  • Change of mind after placing the order
  • Incorrect address provided by the customer
  • Customer unavailable to receive the delivery
  • Product stored improperly after delivery
  • Product opened, consumed or partially consumed
  • Delay in reporting a damaged or incorrect product
  • Preference or taste-related complaints
  • Normal variation in colour, texture or appearance associated with homemade food products

5. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been prepared or dispatched, cancellation may not be possible because our products are freshly prepared and packed for each order.

If an eligible cancellation is approved, the refund will be processed to the original payment method.

6. Delivery Issues

We take care to pack products securely before dispatch. However, if a package is damaged during transportation, please contact us as soon as possible after delivery with photographs of the package and product.

We will assess the issue and provide a suitable resolution where applicable.

7. Food Safety & Storage

Our products are homemade food products and should be stored according to the storage instructions provided on the product packaging.

Once the product has been delivered and accepted by the customer, Viveka Home Made Products cannot be responsible for damage or quality changes caused by improper storage or handling.

8. How to Contact Us

For refund, return or replacement requests, please contact us with your order details:

Viveka Home Made Products
Location: Tirupur, Tamil Nadu, India
Email: care@vivekahomemadeproducts.com
Phone / WhatsApp: +91 9944094977

We aim to review eligible complaints and provide a fair resolution as quickly as possible.

Our Promise

At Viveka Home Made Products, we value our customers and take pride in delivering traditional homemade products with care. Your satisfaction and trust are important to us, and we will always do our best to resolve genuine product-related concerns.

Note: This is a website-ready general policy. Before publishing, replace the contact placeholders and have the final policy reviewed for compliance with your payment provider and applicable Indian consumer/e-commerce requirements.