Terms & Conditions

Last Updated: 05/09/2026

Welcome to Viveka Home Made Products. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. About Our Website

Viveka Home Made Products is based in Tirupur, Tamil Nadu, and offers homemade traditional food products including millet laddus, traditional sweets and dal powders.

The products displayed on our website are subject to availability.

2. Product Information

We make every effort to ensure that product names, descriptions, ingredients, images, prices and other information displayed on our website are accurate.

However:

  • Homemade products may have slight variations in colour, shape, size, texture and appearance.
  • Product images are for representation purposes and may differ slightly from the actual product.
  • Ingredients and product specifications may be updated from time to time.
  • Product availability may change without prior notice.

Customers are advised to check the ingredient information and product packaging before consumption, especially in case of food allergies or dietary restrictions.

3. Pricing

All product prices displayed on the website are in Indian Rupees (₹).

We reserve the right to change product prices at any time without prior notice.

Any applicable delivery charges, taxes or other charges will be displayed during the checkout process, where applicable.

4. Orders

When you place an order through our website, you agree to provide accurate and complete information, including:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Delivery address
  • Payment details, where required

An order is considered accepted only after confirmation by Viveka Home Made Products.

We reserve the right to cancel or decline an order in situations including product unavailability, incorrect pricing, suspected fraudulent activity or other circumstances beyond our reasonable control.

5. Payment

Payments may be made through the payment methods available on our website.

Payments may be processed through third-party payment gateways. Customers must provide accurate payment information and follow the applicable payment provider’s terms and conditions.

Viveka Home Made Products is not responsible for technical issues caused by third-party payment providers.

6. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period provided on the website.

Delivery times may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Holidays
  • Transportation delays
  • Other circumstances beyond our control

Customers are responsible for providing a correct and complete delivery address and reachable contact number.

7. Cancellation

Orders may be cancelled before they are processed or dispatched, subject to our cancellation policy.

Once an order has been prepared or dispatched, cancellation may not be possible because our food products are freshly prepared and packed.

8. Returns, Refunds & Replacements

Since our products are food items, returns and exchanges are generally not accepted for change-of-mind requests.

If you receive a damaged, incorrect, tampered or defective product, please contact us within 24 hours of delivery.

You may be required to provide:

  • Order number
  • Product details
  • Photographs of the product
  • Photographs of the packaging
  • Description of the issue

Eligible cases may be resolved through a replacement or refund at our discretion, subject to verification.

Please refer to our Refund & Returns Policy for complete details.

9. Food Products & Storage

Our products are homemade food products prepared using the ingredients mentioned on the respective product page or packaging.

Customers are responsible for:

  • Checking the ingredient list before consumption
  • Following the storage instructions
  • Keeping products properly sealed after opening
  • Consuming products within the recommended period

Viveka Home Made Products shall not be responsible for product deterioration caused by improper storage or handling after delivery.

10. Allergies & Dietary Requirements

Some products may contain or be prepared using ingredients such as nuts, sesame, dairy/ghee, pulses, grains or other potential allergens.

Customers with allergies or specific dietary requirements should carefully check the ingredients before placing an order.

If you have any questions regarding ingredients, please contact us before purchasing.

11. Website Usage

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent activities
  • Attempt to gain unauthorized access to the website
  • Interfere with website functionality
  • Copy or misuse website content without permission
  • Upload harmful or malicious material
  • Use the website in a way that may damage our business or other users

12. Intellectual Property

All website content, including but not limited to:

  • Brand name and logo
  • Product photographs
  • Product descriptions
  • Text
  • Graphics
  • Website design

belongs to Viveka Home Made Products or its respective content owners and may not be copied, reproduced or used without prior permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics tools and other service providers.

Your use of these services may also be subject to the terms and policies of the respective third-party providers.

14. Limitation of Liability

Viveka Home Made Products will make reasonable efforts to provide accurate product information and reliable services.

However, we are not responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, technical failures, natural events, incorrect customer information or third-party service interruptions.

15. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Changes will be effective once the updated terms are published on this page. Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes relating to the website, products or services shall be subject to the applicable jurisdiction of the competent courts in Tamil Nadu, India.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Viveka Home Made Products
Location: Tirupur, Tamil Nadu, India
Email: care@vivekahomemadeproducts.com
Phone / WhatsApp: +91 9944094977